Refund policy
At Ayanna Monéa, we take pride in delivering high-quality, luxury skincare products. Due to the nature of our products, all sales are considered final.
Returns & Exchanges
We do not accept returns or exchanges for any products once they have been shipped. This policy helps us maintain the highest standards of hygiene and product integrity.
Damaged or Defective Items
We only offer replacements for items that arrive damaged or defective.
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged product and packaging
Once reviewed and approved, we will issue a replacement of the same item at no additional cost.
Non-Refundable Items
We do not offer refunds for:
- Change of mind
- Incorrect product selection
- Sensitivity or allergic reactions
- Used or opened products
We recommend reviewing all ingredients before purchase to ensure the product is right for you.
Order Issues
If you experience any issues with your order, please contact us at:
support@ayannamonea.com
We’re here to help and will do our best to resolve any concerns.
Policy Agreement
By placing an order with Ayanna Monéa, you agree to this refund and return policy.